Return of non-defective products – Right of unjustified withdrawal by the customer.
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of delivery. You can return the product you ordered within 14 days from the date of receipt, and replace it with any other product of your choice or ask for a refund.
The consumer has a period of 14 calendar days from the date of purchase to withdraw and return the product to its original state, without stating the reasons.
For its part, the online store must reimburse the money paid for the purchase of the product including the initial shipping costs, within 14 calendar days from the day on which it was notified of the withdrawal.
The declaration of withdrawal is exercised in writing or electronically and the company giovannishop.gr is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the withdrawal statement, the company is obliged to return the price received within a maximum of 14 days from the receipt of the products.
Shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case the price has been paid to the company by the bank until the withdrawal and return of the item, the company will be obliged to inform the bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract concluded with the client. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
You can return a product within 14 days from the date of receipt, and replace it with the same model in another color or any other product of your choice in the same category, if available, e.g. bag with bag, belt with belt etc. at your own expense.
Returns of defective products
In addition, in case you received a defective or incorrect code we can replace it with the same item or the correct one without any charge. A necessary condition is that the items have not been used and are in their original excellent condition and packaging and without the tabs, etc. have been removed. Giovannishop.gr does not cover the cost of returning and sending the items. The only exception is if you received the wrong or defective product. The products sent have already been checked for possible defects or deficiencies to avoid unnecessary returns and have been sealed with check cards. The control tabs are in places that do not hinder the pre-order and your control. In case of unsealing the product is considered used. Also in the photographic material the color deviations are from minimal to zero, to know what color you will receive, provided that your screen has not been disturbed by the standard settings. In case of discounts on the change, the price of the product we receive and the price of the product we will send will apply on the day of our receipt by you (because prices change frequently). Only replacement of one product with another, of the same category. In case the item you return was accompanied by a gift, you also return the gift.
The responsibility (reason for destruction or loss) for the return of the products to the .gr store is the responsibility of the customer. For this reason you should make sure that the product is very well packaged when it is returned.
The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Ap. Retail K.O.K.) and its complete packaging. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.
Product returns, which are considered defective upon delivery (DOA).
The return of the products, which are considered defective upon delivery will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg D.A.T., A.P. Retail K.O.K.) and its complete packaging.
The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package, or the unsealing, and consequently from the characterization of the product as used is examined on a case by case basis and is determined exclusively by the online store giovannishop.gr and is usually in the range of 20% – 50%.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.
Product Return is made only after contacting giovannishop.gr, following the following steps:
STEP 1: Contact us by phone Tel: +30 2310 281 493 (on working days and hours), by sms, or via e-mail: [email protected] stating your request. Give us your details and explain why you want a return. We send you the relevant withdrawal form. Then your request is sent to us in writing, or electronically, by e-mail filling in the special form. If the return request is accepted then and only then proceed to step 2.
STEP 2: You undertake to send the parcel through the same shipping company that received it, paying the shipping costs yourself. The parcel will necessarily be accompanied by the receipt, the purchase invoice, the delivery note. Return without document is not accepted.
The following must be valid for the return or change to be accepted:
- The product must be in its original condition-packaging, must be accompanied by its purchase document and all forms, instructions for use, etc. that accompany it and in no case has the card been removed.
- The return or change of the product must be made within 14 (fourteen) working days from the date of receipt.
- The product with which the change will be made should be equal to the highest value with the one that will be returned.
- The changes are made based on the available stock from the moment we receive your shipment after consultation.
CAUTION! By placing your order in any way on giovannishop.gr you automatically accept all the terms that apply. In case of stock depletion we are not obliged to send the specific item. If you have already paid, the money is refunded, or you choose another item that is in stock and we will send it to you.
Exceptions to withdrawal
Withdrawal to:
A. Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier
B. Products which are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery.
C. Contracts in which the consumer has specifically requested a visit from the supplier with a view to carrying out emergency repairs or performing maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods. Products that have been modified, or ordered, after order of the buyer customer, e.g. (change of belt length, shortening – belt buckling, special orders, etc. made for the customer.)
Return procedure if you receive by courier
In this case:
1. Pack the product in a larger box so that it is protected during shipment.
2. Put in the package that you have made a document in which you tell us how you want to resolve the financial issue, if the product is deemed capable of return.
3. Send the parcel, through the courier agency from which you received your order, to the attention of the Returns Department. Please note that return costs are borne by the customer.
We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.
For more information we are always at your disposal either by phone at: +30 2310 281 493 (on working days and hours), or by e-mail at: [email protected].